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Catalog Number CON-HL-390 |
Device Problem
Failure to Calibrate (2440)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 06/28/2021 |
Event Type
malfunction
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Event Description
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It was reported that the device would not calibrate.No patient was involved.
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Manufacturer Narrative
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One device was returned for investigation.The returned sample was visually inspected, and the enclosure was found cracked.Damage to the device potentiometers on the circuit board were also found.The customer's complaint was confirmed; however it was determined that the damage to the potentiometers was caused by customer damage.No action was taken due to the age and condition of the device.It is deemed beyond economical repair and will be scrapped.The manufacturing dhr review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.
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Search Alerts/Recalls
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