The customer's calibration and qc results, sample pre-analytic details, and system alarm trace were requested but not provided.The observed differences in ft4 values generated with the elecsys assay and the abbott assay are consistent with differences in the overall setups of the assays, the antibodies used, differences in reference materials, and the differences in the standardization methodology used.The customer's elecsys ft4 results were confirmed by the investigation's siemens centaur results.From the provided information, a general reagent issue could be excluded.Product labeling states, "for diagnostic purposes, the results should always be assessed in conjunction with the patient's medical history, clinical examination and other findings." the investigation did not identify a product problem.The cause of the event could not be determined.
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