Details of complaint: the customer reported that this gz transmitter got very hot.This issue did not occur during patient use but while the unit was being tested prior to being connected to a patient.No harm or injury was reported.Investigation summary: on (b)(6)2022, the customer reported that the gz device got very hot during use.The phenomena of the device overheating, warm to the touch, or hot to the touch, are caused by incorrectly inserting the batteries, forcibly inserting the batteries, or device damage.The actions taken in the design are: · device is equipped with a torsion spring to minimize terminal damage / deformation · device is equipped with over current protection in case battery is inserted incorrectly · design of the battery compartment in which the battery cannot be inserted in the opposite polarity · attached a sign that indicates the direction of batteries the actions taken in labelling include: · showing a figure of how to insert the batteries the reported device was sent to nka under a later ticket 135730.The reported issue could not be duplicated.The service history for this gz device shows this is an isolated incident, with no recurrence history.Additional information: b4 date of this report d9 device available for evaluation? g3 date received by manufacturer g6 type of report h2 if follow-up, what type? h3 device evaluated by manufacturer? h6 event problem and evaluation codes h10 additional manufacturer narrative.
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