It was reported by the customer that the alternating pressure air mattress is not maintaining pressure and the customer is experiencing a reoccurrence of bed sores.Per the customer the spouse who is experiencing the bed sores had spinal surgery in an attempt to restore her ability to ambulate at the end of 2020, and had stage 2 pressure sores at the base of her spine.An alternating pressure air mattress was then used and according to her husband the bed sores improved.The husband is stating that the bed is no longer maintaining pressure and the pressure sores worsened.The sample is available and has been returned for evaluation.A definitive root cause could not be determined as the pump passed all functional tests.Due to the reported incident and in an abundance of caution, this medwatch is being filed.If any further relevant information is identified or obtained, a supplemental medwatch will be submitted.
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