Model Number PW100 |
Device Problems
Component Missing (2306); Component Misassembled (4004)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 02/09/2022 |
Event Type
malfunction
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Event Description
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It was reported that the elbow connector in the purewick accessory replacement kit was missing.It was also reported that the purewick urine collection system was black and looked nothing like the website or commercial.It was stated that the motor was exposed and no white on the doc.It was noted that the patient had been using the purewick products for less than 90 days.
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Manufacturer Narrative
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The investigation is still in progress.Once the investigation is complete a supplemental report will be filed.The device was not returned.
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Manufacturer Narrative
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The reported event was inconclusive because no sample was returned.A potential root cause for this failure could be due to "miss out to put in the carton box".The lot number was unknown; therefore, the device history record could not be reviewed.A labeling review was not performed because labeling could not have prevented the reported failure.The device was not returned.
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Event Description
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It was reported that the elbow connector in the purewick accessory replacement kit was missing.It was also reported that the purewick urine collection system was black and looked nothing like the website or commercial.It was stated that the motor was exposed and no white on the doc.It was noted that the patient had been using the purewick products for less than 90 days.
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Search Alerts/Recalls
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