H6: investigation summary: this statement is to summarize the investigation results regarding the complaint that alleges ¿mixed product¿ when using kit rapid detection of sars-cov-2 veritor ce (material # 256089), batch number 1307628.Bd quality performs a systematic approach to investigate all complaints.This approach involves review of manufacturing batch history records, testing of retention samples, and testing of customer returned samples, if applicable.An investigation and testing were performed on the batch number provided.A photograph was returned and showed rapid detection of sars-cov-2 & flu a+b veritor test device.The allegation is this test device is believed to have come from the sars-cov-2 veritor ce (material # 256089) kit.Retention was performed and resulted with no "mixed product" found.Capa 4148219 was opened and during the investigation, it was discovered that during the kitting process, a small quantity of sars-cov-2 & flu a+b veritor test devices could have been introduced into the kits.The sars & flu test cassettes would still give the correct results.The root cause was identified as a manufacturing issue and steps have been taken to ensure this issue does not recur.
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