Product complaint # (b)(4).A manufacturing record evaluation was performed for the finished device lot, and no non-conformances were identified.Additional information was requested and the following was obtained: please provide lot number of the two devices.Any patient consequences?, status of product return, no patient consequences.Lot: 2020092180, evaluation: investigation was based on device evaluation and photographic evidence.One product was returned opened in unoriginal packaging.The lot number of the device was not verified.A visual inspection confirmed the clear plastic sheath was split and peeling off at the tip of the scope.A two-year review of similar events revealed an occurrence rate of 0.0001 for this device.Based on the product history, the upper control limit has not been exceeded in the past three months, the complaint was not confirmed, and it does not indicate a trend, therefore no further investigation is required.A two-year lot history review was conducted and found 2 similar events involving 2 devices reported for this lot number.Review of the dhr found the product was produced per current and approved procedures and material specifications.Non-conformities were not observed in the dhr or lhr.Associated events reported via mw# 2210968-2021-07431.
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