The customer observed discrepant platelet results on two patient samples on cell-dyn ruby analzyer.The issue was found due to leakage from cd32k inline fltr, list number 06h92-01, lot number unknown.The complaint issue did not recur after replacement of the cd32k inline fltr.There were no customer returns available for this investigation.A review of service complaints for the cell-dyn ruby analyzer and cd32k inline fltr did not identify any other complaints or trends for this issue.A review of the cell-dyn ruby system operator¿s manual provides steps on how to replace the diluent/sheath filter and states to, "replace the filter once a month, or whenever contamination is suspected.A sign of contamination is usually manifested by high platelet background, poorly defined plt-rbc (0°/10°) scatterplot, excessive wbc flagging, or erroneous 5-part differential results." the manual further states in section 10, "troubleshooting and diagnostics," that, "generally, conditions that are instrument- or reagent-related will occur on all samples, including controls.Therefore, if a problem is detected or suspected, it is important to confirm instrument performance by rerunning controls.Based on this investigation a product deficiency was not identified for cell-dyn ruby analyzer, list number 08h67-01, serial number (b)(6) or cd32k inline fltr.
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