Updated fields: d4, d9, g3, g6, h2, h3, h10.Udi #: (b)(4).The disposable perforator (id 261221) was not returned for evaluation (as per customer, product not available) and lot number information has not been provided; therefore, an evaluation of the device could not be performed, and device history record (dhr) could not be reviewed.The root cause(s) of the reported issue could not be determined.If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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Perforator was returned for evaluation: failure analysis - the perforator unit was inspected using the unaided eye.Anomalies observed were a heavily soiled perforator with organic matter, showing signs of rust.Ifu testing was performed, and the following was observed; the unit had a frozen inner/outer drill which had to be freed.Once free, the unit performed as intended.Functional testing was performed using the same protocol it underwent at finished goods testing prior to release.The unit was found to perform as intended and fulfilled the acceptance criteria.The complaint could not be verified through failure analysis.The root cause is undetermined and was unable to be confirmed in the complaint evaluation.Product was received for analysis and the investigation could not confirm the complaint.No further investigation required based on the acceptability of risk and no adverse trends identified.This will be monitored and trended going forward.
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