The reported complaint that the lcd of the autopulse platform (sn (b)(4) was blank, unreadable illuminated all leds and generated a clicking sound were confirmed during functional testing.The root cause of the reported complaint was due to a defective processor board (pca), likely due to a defective component.Upon visual inspection, no physical damage was observed on the autopulse platform.The platform's archive data could not be downloaded likely attributed to the defective processor board (pca).The platform failed the initialization (power-on-self-test) and the lcd displayed a blank screen, thus confirming the reported complaint.The processor board (pca) was replaced to remedy the fault.Following service, the autopulse platform passed the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries until discharged without any fault or error.The autopulse platform lcd screen is functioning properly.Historical complaints were reviewed for service information related to the reported complaint, and there was no previous history of complaint reported for autopulse platform with sn (b)(4).
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The customer reported that the lcd of the autopulse platform (sn (b)(4) was blank, unreadable and generated a clicking sound when powered on despite having a fully charged autopulse li-ion battery.The customer stated that the motor was moving freely and lifeband being in placed and free to move.Also, all the leds on the display panel are illuminated.It is unknown when the problem occurred.However, patient use information was requested, but no additional information was provided.
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