The reported complaint of the autopulse platform(sn (b)(4)) will not power on was not confirmed during functional testing.The autopulse platform powers on and passed the functional testing without any fault or error and performed as intended.Upon visual inspection, unrelated to the reported complaint, crack was observed on the front cover at the front end area.The observed physical damage appeared to be characteristic of user mishandling.The front enclosure was replaced to address the observed physical damage.The archive data review showed no significant discrepancies.The autopulse platform passed the run-in test using the 95% patient large resuscitation test fixture (lrtf) with multiple good known test batteries until discharged without any fault or error.There were no device deficiencies found during service evaluation that could have caused or contributed to the reported complaint.The customer will be recommended to check the connector of the batteries that were used for any sign of damage, to make sure the battery is fully charged, and to check the battery is firmly inserted into the platform before turning on the autopulse.
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