This mdr was generated under protocol b10010116, as a result of warning letter cms# 617147.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.A product sample was received for evaluation.Visual and functional testing were performed.Cracked enclosure, broken pole clamp, outdated printed circuit board (pcb).And power switch.The technician started with a visual inspection then filled tank with water, attached temp check, plugged in line cord, and turned on the power switch.The reported issue was confirmed.The root cause of the report issue was found to be the over temp alarm was out of calibration and the bent micro switch caused intermittent circulation.No action taken due to the age and condition of the device.It is deemed beyond economical repair and will be scrapped.
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