Manufacturing device history record review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.A product sample was received for evaluation.Visual and functional testing were performed.Visual inspection found wear and tear damaged tank cover, enclosure, and front cover, a faded line cord, outdated printed circuit board (pcb) and power switch.Functional testing found the device failed the safety/electrical test.The root cause of the reported issue was found to be user damage - there is a splice in the line cord exposing the wires inside.No action taken due to the age and condition of the device.It is deemed beyond economical repair and will be scrapped.
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