Model Number 3766 |
Device Problems
Thermal Decomposition of Device (1071); Device Emits Odor (1425)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Event Description
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Smelled an electrical burning.Cable on electric toothbrush charger (plugged in) was smouldering.Burn through protective cable coating - oral-b [device physical property issue] case narrative: consumer via e-mail stated that they smelled an electrical burning in their bathroom this morning ((b)(6) 2022 and around lunch time.Later, they found that the cable on their oral-b electric toothbrush charger (plugged in) was "smouldering" and the burn went right through the protective cable coating.No injury was reported.On 23-mar-2022 follow up via image: the suspect product lot was 2 ab916 12357.No injury was reported.
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Manufacturer Narrative
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Product return was requested but not received so far.Full evaluation will occur upon receipt of returned product.
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Manufacturer Narrative
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On 10-may-2022 product investigation results: product return was received and investigated.Product investigation results showed that complaint was caused by a breakage of the mains cable due to improper consumer handling.
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Event Description
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Smelled an electrical burning.Cable on electric toothbrush charger (plugged in) was smouldering.Burn through protective cable coating - oral-b [device physical property issue] case narrative: consumer via e-mail stated that they smelled an electrical burning in their bathroom this morning (b)(6) 2022 and around lunch time.Later, they found that the cable on their oral-b electric toothbrush charger (plugged in) was "smouldering" and the burn went right through the protective cable coating.No injury was reported.23-mar-2022 follow up via image: the suspect product lot was 2 ab916 12357.No injury was reported.
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Search Alerts/Recalls
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