The device history record (dhr) review showed that all acceptance criteria inspections per established sampling levels were within acceptable limits during the production process of lot 20h055fhx.The complaint details indicated that the physical sample is not available to be returned for evaluation.Instead, a video was provided for review.Upon review of the video, the cap does not seem to have been closed fully by the personnel closing it.However, the manufacturing site was not able to confirm if there is a failure on the cap as a physical sample was not returned.Without the physical sample we are unable to perform a thorough follow up investigation to include functional and visual evaluation to confirm the reported issue, determine the root cause(s) of the reported condition or implement any corrective action(s).If a sample is returned at a later date, this complaint will be reopened, and the investigation will be updated to reflect our findings.Please note that the instructions for use (ifu) state in section 2 ¿close suction control cap using the tethered cap.Make sure cap ¿snaps¿ tightly into place¿.During the investigation, the manufacturing site took a device from the manufacturing line, closing the cap tightly, the snap can be heard.Based on all available information, the manufacturing site was unable to confirm the complaint.At this time, there is not enough information, and a corrective and preventive action (capa) will not be initiated.Functional testing and visual inspections are being performed according to our current quality standards and inspection procedures.This complaint will be used for tracking and trending purposes.
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