The customer reported that there were multiple concerns escalated related to the clogging of the enfit ng tube.Per customer, most recently it caused patient¿s discomfort and potential harm with clog causing 1200 ml of contents not being extracted.As a staff work around, an alternate connector from different/previous product was used.Additional information was received and stated that specific concern reported was that the contents from the stomach were thick/chunky and tube continued to clog although flushing was occurring.Multi-functioning connecter was removed and replaced with a different (previous) connection that allowed the contents to drain/empty so the patient could have symptom relief and the result was the 1200 ml of content was extracted after the connector was changed.Then the connection piece was replaced back with the multi-function one.There was no harm just a concern for pain/discomfort due to contents not draining appropriately.
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Since a lot number was not provided, the device history record review could not be performed.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.A physical sample was not received for the investigation.The sample was discarded.Because a sample was not returned, we were unable to perform a follow up investigation to include functional and visual evaluations to confirm the issue and root cause analysis.We will keep monitoring the process for any adverse trends that require immediate attention.This complaint will be used for qa tracking and trending purposes.
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