Additional narrative: philips has investigated this complaint.According to the information collected, during a diagnostic procedure, the l-arm cover detached after a collision with the operation light.The cover was retained by the safety chain and the procedure was completed as planned.A philips service engineer inspected the system onsite and identified that the cover could not be reseated due to a crack.The engineer replaced and installed the l-arm cover and returned the system to use in good working order.Corrected data: codes were updated as per the investigation outcome.
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