Product complaint # (b)(4).Investigation summary: conclusion: according to the information received, it was reported that the carto 3 system was displaying high force reading when going on ablation.Caller noted that the force vector was pointing straight back while the smart touch bidirectional sf device was connected.The device was returned to biosense webster for evaluation.A visual inspection and screening test of the returned device were performed in accordance with bwi procedures.Visual analysis revealed that the pebax was damaged and foreign reddish material was observed inside.A screening test was performed, and the device was visualized and recognized correctly; however, the force vector was observed inverted and hi force was displayed, since the sensor values were found within specifications, this issue could be related to the blood inside the pebax, however, the root cause of the damage could not be determined, but it was concluded that it occurred outside the bwi manufacturing facilities.A manufacturing record evaluation was performed for the finished device 30662393l, and no non-conformance was found during the review.The issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.The instructions for use contain the following recommendations: the force sensor of the catheter is disconnected.If the problem persists, replace the catheter cable or the catheter.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.This product issue will be addressed through bwi's quality system.No capa activity is required now.Additional complaint information monitoring for potential safety signals is conducted through complaint trending as part of post-market surveillance.Device history lot: mre review: a manufacturing record evaluation was performed for the finished device 30662393l, and no non-conformance was found during the review.Manufacturing date: 16-oct-2021.Expiration date: 15-oct-2022.Device history batch: null.Device history review: null.
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A patient underwent an ablation procedure with a thermocool® smart touch® sf bi-directional navigation catheter for which biosense webster¿s product analysis lab identified a hole on the pebax with reddish material inside.The finding was identified on 13-apr-2022.During the procedure, the carto 3 system was displayed a high force reading when going on ablation.Additionally, the force vector was pointing straight back.The catheter was replaced, and the issue was resolved.The procedure was continued.No patient consequences were reported.High force is not mdr-reportable.Force vector orientation issue is not mdr-reportable.Hole in the pebax is mdr-reportable.
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