Model Number HP15 |
Device Problem
Adverse Event Without Identified Device or Use Problem (2993)
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Patient Problem
Superficial (First Degree) Burn (2685)
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Event Date 05/01/2022 |
Event Type
Injury
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Manufacturer Narrative
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On (b)(6) 2022, we have requested the device be returned to the manufacturer.To date, we have not received the device.
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Event Description
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On (b)(6) 2022, the consumer claims her daughter was burned on the back of her arm.To date, medical attention was not received.
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Manufacturer Narrative
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5/09/2022: we have requested the device be returned to the manufacturer.To date, we have not received the device.08/08/2022: the device was returned to the manufacturer and the investigation was complete.Below is the manufacturers narrative: manufacturers narrative: sample was received on (b)(6) 2022 in a non-working condition.No testing was possible.Line cord was damaged.Product is 16 years old.Manufactured in 2006.Heating pads are handled roughly and need to be checked frequently prior to use to prevent problems.Our instructions clearly state to check often and do not use if cord or product is damaged.The unit received had a badly damaged cord that was the cause of the sparking and subsequent over heating.Pvc enclosure also had opened on the edges.Our ul safety testing has stringent power cord and enclosure seam testing which comply with.
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Event Description
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On (b)(6) 2022, the consumer claims her daughter was burned on the back of her arm.To date, medical attention was not received.
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Search Alerts/Recalls
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