MAUDE Adverse Event Report: ROCHE DIAGNOSTICS COBAS U 411 URINE ANALYZER; AUTOMATED URINALYSIS SYSTEM

Model Number U411

Device Problem Incorrect Measurement (1383)

Patient Problem No Clinical Signs, Symptoms or Conditions (4582)

Event Date 04/14/2022

Event Type  malfunction  

Manufacturer Narrative

The customer visually checked the urine sample because the blood for the first sample seemed to be positive.The customer performed a reset and the sample ids were correct.All hardware and software parts were checked and no issues were found.The investigation found the first sample in the customer's list did not have a sample id, and there was a gap in the list with the sample sequence numbers.It is unknown if there were any error messages.Based on the provided information, the investigation did not identify a product problem.The cause of the event could not be determined.

Event Description

There was an allegation of a software issue for the cobas u 411 urine analyzer.The alleged issue was a mismatch of sample ids.A sample id was displayed as "supervisor" for the first sample instead of the correct sample id.The second sample result had the first sample's sample id.The result, displayed for the second sample, belonged to the first patient sample.The remaining samples on the list were also mismatched.The customer discovered the issue by comparing the results with a new urisys 1100.The results were not reported outside of the laboratory.The software version is 3.3.2.0007.

• Brand Name: COBAS U 411 URINE ANALYZER
• Type of Device: AUTOMATED URINALYSIS SYSTEM
• Manufacturer (Section D): ROCHE DIAGNOSTICS; 9115 hague road; indianapolis IN 46250 0457
• Manufacturer (Section G): ROCHE DIAGNOSTICS GMBH; sandhoferstrasse 116; na; mannheim (baden-wurttemberg) 68305 ; GM 68305
• Manufacturer Contact: michael leslie ; 9115 hague road; na; indianapolis, IN 46250 ; 3175214343
• MDR Report Key: 14358534
• MDR Text Key: 300036893
• Report Number: 1823260-2022-01356
• Device Sequence Number: 1
• Product Code: KQO
• UDI-Device Identifier: 04015630925636
• UDI-Public: 04015630925636
• Combination Product (y/n): N
• Reporter Country Code: MU
• PMA/PMN Number: K093555
• Number of Events Reported: 1
• Summary Report (Y/N): N
• Report Source: Manufacturer
• Source Type: Foreign,Health Professional,User Facility
• Reporter Occupation: Other Health Care Professional
• Type of Report: Initial
• Report Date: 05/11/2022

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Device Operator: Health Professional
• Device Model Number: U411
• Device Catalogue Number: 04906969001
• Was Device Available for Evaluation?: Yes
• Is the Reporter a Health Professional?: Yes
• Initial Date Manufacturer Received: 04/14/2022
• Initial Date FDA Received: 05/11/2022
• Was Device Evaluated by Manufacturer?: Device Not Returned to Manufacturer
• Is the Device Single Use?: No
• Is This a Reprocessed and Reused Single-Use Device?: No
• Patient Sequence Number: 1