The manufacturer previously received information alleging of a thermal event to the power cord or power supply of a continuous positive airway pressure (cpap) device.The user reported experiencing "burning" to the side of the face.There was no report of serious or permanent injury, and no medical intervention was reported.The device was returned to the manufacturer's quality product investigation laboratory for investigation.The manufacturer visually inspected internal and external parts of the device.Exterior investigation found unknown dust/dirt contamination present on all surfaces of the base unit.The device did not return with an accessory port flip door, sd card, or filter.There was an unknown dust contaminate present at the air inlet where the filter would be and at the iso port entrance.There was an unknown grey residue around the exterior of the iso port.Interior investigation found unknown debris in the tracks of the ui panel.There was an unknown white dust contamination found on the bottom enclosure, blower box housing, blower motor, blower impeller, and rear panel o-ring.Secondary findings included an unknown dust/dirt contamination and fibers found on the blower casing/impeller and blower box was inconsistent with degraded sound abatement foam contamination.The presence of contamination throughout the airpath suggests a source external to the device.The device's event logs were downloaded and reviewed by manufacturer.The manufacturer found one error codes.The manufacturer verified the power cable and airflow using good power supply.The manufacturer concludes there was no evidence of sound abatement foam degradation/breakdown was observed in this device.Sections h7 and h9 were missed to capture in the previous report, which have been updated in this report.
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