Manufacturer narrative: no device issues were reported by the customer.Bigfoot conducted a thorough investigation and there was no indication that the product did not meet specification.Data logs from the patient's unity system were reviewed and showed that the system issued a low glucose alert per specification and the alert was acknowledged.After initial acknowledgement, the system issued alerts again when the customer's glucose reached the low and very low levels and these alerts resolved per specification.If bigfoot learns of any new information in relation to this case, another investigation will be performed, and a follow-up report will be submitted.All pertinent information available to bigfoot has been submitted.
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A customer experienced symptoms of severe hypoglycemia including lightheadedness, stumbling/falling, feeling lethargic, and having a hard time remembering.The customer required assistance from their step-son who provided some carbohydrates (hamburger steak, salad, and slaw) to treat the low glucose condition.There was no report of death or permanent impairment associated with the event.
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