Manufacturing device history record review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.A product sample was received for evaluation.Visual and functional testing were performed.Visual inspection found a cracked enclosure and tank cover, outdated printed circuit board (pcb) and power switch.Functional testing found the device had no power confirming the customer complaint.The root cause of the reported issue was found to be a design issue - the connection between the pcb and power switch had been broken.This was caused by wear and tear use of the power switch.This issue has been escalated to an internal capa and will be monitored for any increase in occurrence.If the occurrence of this issue increases significantly, additional corrective actions will be taken.No action taken due to the age and condition of the device.It was deemed beyond economical repair and will be scrapped.D5 and e4 are unknown, no information provided to date.
|