This mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).A product sample was received for evaluation.Visual and functional testing were performed.Received device in poor conditions due to crack enclosure, wear and tear heaters, drain valve, and line cord.Reported problem duplicated by pressing the keypad arrow up and actuator pole spins upwards and downwards.Faulty actuator pole caused the problem.The root cause of the reported issue was not able to be determined.Actions were taken to mitigate the reported issue: replaced actuator pole.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.
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