Model Number 27088 |
Device Problem
Device Displays Incorrect Message (2591)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 05/04/2022 |
Event Type
malfunction
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Event Description
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It was reported to resmed that an astral device displayed a battery error message.The device was not in patient use when the reported event occurred.
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Manufacturer Narrative
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The astral device was returned to a resmed authorized third party service center.Evaluation confirmed the reported complaint.The internal battery was replaced to address the issue.The device was serviced and fully tested before it was returned to the customer.Resmed reference#: (b)(4).
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Manufacturer Narrative
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Based on all available evidence and complaint investigations of a similar nature, an investigation determined that the reported complaint was due to an intermittent connection with the battery.Resmed's risk analysis for this failure mode concludes that the risk is acceptable.Resmed reference#: (b)(4).
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Event Description
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It was reported to resmed that an astral device displayed a battery error message.The device was not in patient use when the reported event occurred.
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Search Alerts/Recalls
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