Model Number EB20 |
Device Problems
Break (1069); Output Problem (3005)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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Product return was requested but not received so far.Full evaluation will occur upon receipt of returned product.
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Event Description
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Whilst using electric toothbrush¿.Pulled out of mouth a piece of metal rod ¿ oral-b [device breakage].Case narrative: consumer via e-mail stated that whilst using their oral-b electric toothbrush, the sound was different and they pulled a piece of metal rod out of their mouth.No injury was reported.
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Event Description
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Whilst using electric toothbrush¿.Pulled out of mouth a piece of metal rod ¿ oral-b [device breakage].Product counterfeit ¿ oral-b [product counterfeit].Case narrative: consumer via e-mail stated that whilst using their oral-b electric toothbrush, the sound was different and they pulled a piece of metal rod out of their mouth.No injury was reported.On 02-aug-2022: product investigation results: the product involved was confirmed to be a counterfeit, so the product problem will be removed from the oral-b toothbrush head refill.No injury was reported.
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Manufacturer Narrative
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On 02-aug-2022, product investigation results: product return was received and identified as a non-genuine oral-b product, it was not manufactured under p&g control.
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Search Alerts/Recalls
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