Model Number HL 20 |
Device Problem
Pumping Problem (3016)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 05/28/2022 |
Event Type
malfunction
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Event Description
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It was reported that the hl20 double head pump reported the error message: "error head" during the operation.The pump head was replaced with another head and the pump was used without causing any harm to the patient.Reference number: (b)(4).
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Manufacturer Narrative
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It was reported that the hl20 double head pump reported the error message: "error head" during the operation.The pump head was replaced with another head and the pump was used without causing any harm to the patient.A getinge field service technician was onsite for investigation.As soon as new information becomes available, a follow up medwatch will be submitted.
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Event Description
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Reference number: (b)(4).
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Manufacturer Narrative
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User reports "head error" message on the hl 20 during priming.No harm to any person was reported.A getinge field service technician was onsite and investigated the unit in question.The hl 20 machine was checked throughly and no problem was detected during testing.The device is working properly.No parts were replaced.The device was put back into use.Thus the reported failure could not be confirmed.However the failure mode "head error" can be linked to the following most possible root causes according to the hl 20 risk management file (dms# (b)(4), version 11): -failure of pump control board -defective/ dirty tacho, relay or pump belt the device in question was manufactured on 2017-09-26.The review of the non-conformities during the period of 2017-09-26 to 2022-05-31 does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences are unlikely.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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Search Alerts/Recalls
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