Model Number 10762471 |
Device Problem
Detachment of Device or Device Component (2907)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 05/31/2022 |
Event Type
malfunction
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Manufacturer Narrative
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A facility contact name was not provided to siemens.Siemens has initiated an investigation of the reported issue and the investigation is on-going.The root cause has not yet been determined.A supplemental report will be submitted if additional information becomes available.Internal id# (b)(4).
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Event Description
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It was reported to siemens that the patient table hit the floor while the user was moving it into the patient transfer position in preparation for an upcoming examination.There was no patient involvement, and no injury was sustained by the user.It is assumed that in worst case scenario, serious crushing injury may occur if patient or operator gets caught between the system and the floor.The user is responsible for assuring that no collision takes place while moving the system.There are corresponding notes in the operator manual.A serious injury due to the described issue has not been reported to siemens as of the date of this report.This event has been reported with an abundance of caution because the cause of the issue has not been identified yet.The reported event occurred in (b)(6).
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Manufacturer Narrative
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The reported issue was investigated in detail.According to the submitted information the table hit the floor during system movement.The investigation of the log files showed that the system had a positioning problem that led to a movement block for some movements.The user was informed about system movement problems with corresponding messages at the display, confirmed these messages and tried to move the system continuously.After further movement problems the user activated the "override-button" for further movements.In this case the system moves only with slow speed because the collision detection of the system is no longer active.By ignoring the displayed error messages and applying the override function for movements without collision detection, it was possible for the user to move the table into collision with the floor.According to the information received by the service technician the right rear bottom edge of the table frame collided with the floor.No parts were damaged or needed to be replaced.The issue (deviation of potentiometer values) was corrected at customer site by service technician with home and end position adjustment.Additionally, a functional test was performed to check the whole system functions without further problems.The complaint is closed without further measures.Internal id# (b)(4).
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Search Alerts/Recalls
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