On (b)(6) 2022, it was reported by a customer representative that a patient fell from a citadel plus bed frame at time of bathing.The patient was rolled to the side to facilitate the bathing, the patient leaned against the side rail, which was locked in the raised position.After two or three minutes, the customer staff heard a "click" and simultaneously, the patient fell to the ground and the side rail dropped.The patient had pre-existing fracture to left tibia.The customer staff suspected that re-fracture occurred therefore the computed tomography (ct) scan was planned.On (b)(6) 2022, arjo became aware that ct scan showed fracture of the femur.It was not possible to apply a cast to stabilize splints.The patient had increased medications for pain management.
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