One device was received for investigation.Investigators noted wear and tear damaged enclosure, front cover, and pole clamp.A cracked and leaking tank cover, a bent micro switch, and a faulty line cord were also noted.Started with a visual inspection then filled tank with water, attached temp check, plugged in line cord, and turned on the power switch.The reported problem was duplicated and power from the line cord was intermittent.The faulty line cord with no apparent damage is what was believed to cause the issue.The root cause was undetermined.The devices enclosure, tank cover, front cover, micro switch, pole clamp, and line cord were all replaced.Preventative maintenance was then performed.A manufacturing dhr review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.
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