A customer reported via web a low reading issue with the adc device.The customer reported low sensor readings of 'lo' (< 2.2 mmol/l), felt unwell, and subsequently lost consciousness.The customer was taken to hospital where a healthcare meter result of 12 mmol/l was obtained as compared to sensor reading of 2.9 mmol/l.The results when plotted on a parkes error grid fall into the "c" zone, showing the difference in values to be clinically significant.However, the customer reportedly did not receive treatment.There was no report of death or permanent injury associated with this event.
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At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint, and there was no indication that the product did not meet specification.Dhrs (device history record) for the freestyle libre sensor and freestyle libre sensor kit were reviewed, and the dhrs showed the freestyle libre sensor and sensor kit passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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