No photos or samples were returned for evaluation.The device history record (dhr) was reviewed, and no discrepancy were found relating to the reported issue.Based on the present information, and since no photo sample was provided and no actual sample was received, a possible root cause could not be determined.The current process and controls were found properly followed, including sub-assemblies, finished product assembly, packaging and inspections performed to the product.There were no abnormal conditions found that could trigger the reported condition.No action plan is deemed required at this time.The current process is running according to product specifications and meeting quality acceptance criteria.As containment, a notification was provided to the production personnel as awareness.We will keep monitoring the process for any adverse trends that require immediate attention.
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