The device history record (dhr) review showed no discrepancy related to the reported failure.A sample analysis could not be performed because no photo or sample was available for evaluation.The complaint will be reopened if a sample is received.The reported condition could not be confirmed.Based on the present information it was not possible to determine an exact root cause.The current process and controls were found properly followed, including sub-assemblies, finished product assembly, packaging and inspections performed to the product.There were no abnormal conditions found that could trigger the reported condition.A risk assessment was performed to determine the occurrence of the reported failure mode.No action plan is deemed required.The current process is running according to product specifications, meeting quality acceptance criteria.The manufacturing site will continue monitoring the process for any adverse trends that require immediate attention.As part of the containment, a notification was made to the production personnel of the bulk line as awareness notification of the condition reported by the customer.This complaint will be used for tracking and trending purposes.
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