A complaint was received regarding a higher glucose scan while wearing the adc device compared to an hcp meter.On (b)(6) 2022, as a result, the customer experienced hypoglycemic symptoms described as being excessively cold and having a loss of consciousness and provided juice by an non-hcp for treatment.No further information was provided.There was no report of death or permanent injury associated with this event.A sensor scan of 318 mg/dl and 320 mg/dl as compared to an hcp blood glucose test of 104 mg/dl and 104 mg/dl, when plotted on a parkes error grid fell into the "c" zone showing the difference in values to be clinically significant.
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At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint and determined that there was no indication that the product did not meet specification.Dhrs for the libre sensor and libre sensor kits were reviewed and the dhrs showed the libre sensor and libre sensor kits passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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