The customer reported that after passing the probe in the patient, in an attempt to remove the manor, it broke, and it was not possible to remove.The professional had to remove the probe and perform a new passage with a probe from another manufacturer.Per customer, the patient had undergone neurological surgery and had more strict care regarding procedures.There was no patient harm reported.From the picture provided by the customer, the green cap detached from the guide.
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The lot number was provided, and the device history record (dhr) was reviewed indicating that the product was released accomplishing all quality standards.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.The product was manufactured on 17-aug-2020.No physical sample was received for the evaluation; however, a picture was provided for the analysis.Upon reviewing the picture, detached green cap can be observed.The reported issue is confirmed.The investigation was carried out with the multifunctional team, current processes and controls were found to be followed correctly, including packaging and all inspections performed on the product.No abnormal conditions were found that could trigger the reported condition.A probable cause that could have caused this issue could be due to inappropriate method of use in according to instruction for use (ifu).Placement confirmation must be determined by x-ray.Supportive confirmation includes auscultation of the upper left quadrant during injection of air using a syringe and aspiration of gastric contents.Placement confirmation should be confirmed with a stylet secured within the tube.Once the tube position has been confirmed, reactivate the hydromer coating with another 10 ml of water before attempting removal if the stylet has been indwelling for any appreciable time.The stylet is then removed by gentle traction (if stylet is used).Tape the tube securely, avoiding pressure on the nares.At this time, a corrective and preventive action is not deemed necessary.We will keep monitoring the process for any adverse trends that require immediate attention.This complaint will be used for qa tracking and trending purposes.
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