The subject device is not being returned to olympus for evaluation.The investigation is ongoing; therefore, a definitive root cause of the reported event cannot be determined at this time.If additional information becomes available, this report will be supplemented accordingly.
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The device was returned to olympus for inspection, and the customer's complaint was not confirmed.Additionally, the repair center found minor scratches on the housing, missing mounting foot, and a missing d socket cover.Additionally, the fault log showed error code 400 ref 26.(this error can occur if a turis electrode is attached and activate without a saline solution being present, or there is an electrode connection fault.) a review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over 6 years since the subject device was manufactured.Based on the results of the investigation, the root cause of the error code 400 ref 26 was unable to be identified.Olympus will continue to monitor field performance for this device.
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