There are visible scorched marks that were a result of short circuit, that occurred when the insulation of wires cracked and the wires made contact.The arjo representative replaced the power cord, which allowed to bring the bed back to working order.The analysis of the available information and photographic evidence was performed in assistance of product engineer.The damage of the power cord is situated in place, in which the cable contacts the side of cable holder.The holder's function is to fix the cord to the frame in a way, that will prevent damages to the power cord socket in the control box, in case the cord was pulled with excessive force during use.If the power cord is pulled when operating the bed, the cable bends in this place over the edge of the holder, stretching out the insulation material and resulting in degradation if such scenario is repeated continuously during use.The ifu for citadel (830.213-en) includes the following information related to handling of the power cord: - "if the power cord or plug is damaged, the complete assembly must be replaced by authorized service personnel.".- "make sure the power cord is not stretched, kinked or crushed.".- "improper handling of power cord can cause damage to the cord, which may produce risk of fire or electric shock.".- "unplug the power cord from the electricity supply, and store it, before moving the bed.".- "visually check power supply cord and mains plug" - it is a preventive maintenance activity to be performed weekly by the caregiver.Arjo device failed to meet its performance specification since the power cord was damaged.The device was not used for a patient treatment when the malfunction occurred.This complaint is deemed reportable due to allegation of sparks emission and scorched signs on the damaged power cord.
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