Device investigation details: the device has been reported as discarded, therefore no product investigation can be performed, and the customer complaint cannot be confirmed.A manufacturing record evaluation was performed for the finished device number 30698054l and no internal actions related to the complaint was found during the review.This report is being submitted pursuant to the provisions of 21 cfr, part 4.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by biosense webster inc., or its employees that the report constitutes an admission that the product, biosense webster inc., or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's ref.# (b)(4).
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It was reported that a patient underwent a cardiac ablation procedure with a thermocool® smart touch® sf bi-directional navigation catheter and an open seal pouch was encountered.It was initially reported the nurse found the package of the ablation catheter was broken and they discarded the catheter.On 6-jul-2022, additional information was received clarifying there was no damage to the device due to any part of the packaging being damaged.The sterilization packing wasn¿t sealed properly, so the sterilization was compromised.Based on this new information, the event was assessed as mdr reportable malfunction due to the sterility packaging being broken.
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