It was reported to the manufacturer, by the end user, per the end user, that per (b)(6) the nurses were changing patient and there was an accident.The patient fell off of the other side of the bed.(b)(6) did not seem to have a lot of details when i asked if he knew exactly what happened.He just wanted to have us bring the bolsters for the mattress.I put in a service order and requested the items be swapped due to the patient fall.The original delivery was back on (b)(6) 2022 with order #(b)(4).It seems we did a service order back on (b)(6) 2022 with order #(b)(4) because the mattress was deflated in the middle.The current matt and cu (j1585606/ j5989108) is at the facility on the patient's bed awaiting swap out.(b)(4) was entered into our system to have the mattress and control unit returned for investigation.As of this writing, the units have not been returned.
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This report or other information submitted by joerns healthcare under 21 cfr part 803, and release by fda of that report information, does not reflect a conclusion or admission by joerns healthcare, its employees, its contract service firms, or their employees, finished device suppliers, or their employees caused or contributed to the reportable event.
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