1.Describe the event: endoink luer cap would not stay attached to syringe.New device obtained and case continued without incident.Unfortunately device and packaging discarded during case.The customer did not provide the picture of the complaint, and we combined the historic complaints for analysis.2.Cause analysis: information provided based on historical customer complaints, the customer connects the needle to endoink syringe.After turning the handle, the luer lock spins and can move up and down leaving a gap between the attachment and the syringe.This is caused by too much force when installing the injection needle.We speculated that the doctor used too much force to remove the syringe cap and the syringe cap & the luer joint were removed from the syringe 3.The correct way to use we recommend: take out the syringe, unscrew the guard cap of the syringe, gently rotate the luer joint of the injection needle and the luer joint of the syringe, and stop rotating when the force becomes obviously large.4.In order to better enhance the user experience.Optimized syringe luer, endoink has switched pre-filled syringe.This improvement can prevent such problems from happening again.We will continue to monitor to make sure this issue is closed.
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