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Model Number 560BCS |
Device Problems
Mechanical Problem (1384); Battery Problem (2885)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 06/22/2022 |
Event Type
malfunction
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Event Description
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During preventive maintenance by a service technician this bio-console instrument's cable assy internal user interface (ui) was out of tolerance and the internal rechargeable batteries needed replacement. this was detected during service so there was no patient i involvement, so no adverse effect occurred.Medtronic received additional information that the batteries were replaced because during the preventive maintenance checks they were found to be partially discharged.They were replaced as a precaution.The batteries were installed on (b)(6) 2020.
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Manufacturer Narrative
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Product analysis: during preventive maintenance by a field service technician this bio-console instrument's cable assy internal ui was out of tolerance and the internal rechargeable batteries needed replacement.The issue was resolved by replacing the cable assy internal ui and the batteries.Preventive maintenance was completed per specifications.The analysis of this instrument was performed by a medtronic field service technician within the facility.The instrument did not return to a medtronic service depot for analysis.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Manufacturer Narrative
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Correction h4: device mfg date entered.Conclusion: complaint confirmed for the bio-console instrument's cable assy internal ui was out of tolerance and the internal rechargeable batteries needed replacement.This occurrence was identified during preventive maintenance, therefore, there was no patient involvement.The service history record was not reviewed as returned product analysis found no evidence of servicing issues with the serviced device.Trends for issues with this product are reviewed at quarterly quality meetings.Batteries are to be replaced every 4 years per the preventive maintenance schedule.A review of complaint and service records associated with this unit found other instances of battery replacement within 4 years.The batteries did not meet their life cycle requirements.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Search Alerts/Recalls
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