This mdr is being submitted as part of a retrospective review and remediation effort based on enhancements made to the company¿s mdr and complaint handling processes.Capas have been opened to manage the actions that are being taken to remediate this issue and ensure any required mdr reporting is completed.The device was returned to olympus for evaluation where service confirmed the customer's complaint, due to a tip damage/fracture.The device evaluation confirmed the reported issue and found that the ceramic beak was missing.A review of the device history record found no deviations that could have caused or contributed to the reported issue.A definitive root cause cannot be identified.This information is addressed in the instructions for use (ifu): do not use an instrument that fails to meet the criteria stated in the labeling or that has been damaged.Damage may result in the loss of the entire ceramic tip or fragments of the ceramic tip.If there is evidence of charring, burn spots, chips or cracks in the ceramic tip or surrounding area, do not use.(warnings , page 4).Olympus will continue to monitor the field performance of this device.
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