The manufacturer became aware of an allegation of a thermal event on a dreamstation bipap pro.The user reported the device/power cord or power supply caught on fire while in use.There was no report of patient harm or injury.User did bring his machine into his homecare provider on (b)(6) 2021 and upon evaluation at the store, it was determined there was no visual thermal damage, but the machine was full of water and non-functional.At that time, the homecare provider gave the user a loaner until his replacement was delivered.The dme have the replacement machine but have been unsuccessful contacting the user as well.It is not known if the original machine or the loaner experienced the thermal event.The device with power accessories have not yet been returned for investigation.Multiple attempts have been made to contact user, there has been no response.The investigation is on-going.A follow up final will be submitted once the investigation is complete.
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