The subject device was returned to olympus for service.The evaluation did not confirm/duplicate the customer¿s reported issue of the device changing settings on it¿s own.The inspection and testing did observe a faulty alarm system, a damaged front panel and upgrades to the system software and cable are recommended.A review of the device's repair history shows no previous repair records.The investigation is ongoing; therefore, the root cause of the reported issue cannot be determined at this time.However, if additional information becomes available this medical device report will be supplemented accordingly.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation and correction to the device evaluation.Please see updates to h6 and h10.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over 5 years since the subject device was manufactured.Based on the results of the investigation, it¿s likely the reported event (display resetting) occurred due to user error.The esg-400 may have different settings for coag and cut modes.Assuming the user accidentally swapped the pedals for cut and coag, it¿s probable the generator activated with a higher mode.However, an acoustic and visual indication of the current mode will be presented to the user.Additionally, it¿s probable that electromagnetic interference caused the generator to malfunction.The root cause of this event was unable to be identified.The instructions for use include: "portable rf communications equipment (including peripherals) should be used no closer than 30 cm (12 inches) to any part of the esg-400, including cables specified by the manufacturer.Otherwise, degradation of the performance of this equipment could result." olympus will continue to monitor field performance for this device.
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