On (b)(6) 2022, fujifilm healthcare americas corporation received a complaint involving the scenaria view ct.It was reported that while performing a double scanogram, an error occurred during a patient study.The error was due to specific search strings containing lowercase letters entered in the patient information fields.As a result, the images were not reconstructed and the rawdata was not displayed in the worklist.The patient was successfully scanned using another device.This issue was initially identified as non-reportable because there was no death, patient injury, or concern of overexposure associated with the event.However, fujifilm healthcare americas corporation was informed that the manufacturer initiated a recall on (b)(6) 2022 to correct this issue.As such, it was determined that this complaint should be reported in an abundance of caution.
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