Updated fields: d9, g3, g6, h2, h3, h4, h6, h10 the padgett was returned for evaluation.Dhr shows no abnormalities related to the reported failure.Failure analysis - could not confirm reason for return.S-2022 passed all function testing, measuring (.12 amps) with a consistent and strong power.Minor signs of moisture damage, motor tested well with and without the load of the drive train.Head damage was likely caused by impact to the knob strong enough to push the eccentric rod assembly towards the head resulting in the knob becoming stuck against the head with the cap and bushing out of their normal position.Blade bed and gauge bar have the same type of damage.Quick connect was stuck on the motor tab, while removing the end cap.The associate pulled on the end cap and the wire separated from the quick connect.Furthermore, it was confirmed that the customer is "putting the units in a container when sterilizing, fairly common practice.Not "wrapped" but in a container with filters." therefore, the root cause of the moisture damage is most likely inappropriate (non-wrapped) steam sterilization.Additionally, the root cause of the damages found is most likely an accidental forceful impact to the knob.
|