Model Number ROB10013 |
Device Problems
Connection Problem (2900); Unintended Application Program Shut Down (4032)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 07/11/2022 |
Event Type
malfunction
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Manufacturer Narrative
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Internal complaint reference: (b)(4).
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Event Description
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It was reported that during a cori assisted bilateral tka surgery, when moving the cori to the side for the second knee, the real intelligence robotic drill was plugged and recognized.However when "unlock" was pressed to load bur, a "communication failure" error message came up and then an "internal error".They shut down the cori, unplugged and re-plugged all cables, and then started up again.Same issue occurred.A new attempt was tried, however the same issue continued.Procedure was possible to continue with a backup up device for the real intelligence robotic drill.There was a delay of less than 30 minutes and patient was not affected by this incident.
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Manufacturer Narrative
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H3, h6: the real intelligence robotic drill, part # rob10013, serial # sn (b)(6), used for treatment, was returned for evaluation.A relationship between the reported event and the device was established.Nothing was identified visually that contributed to the reported problem.A functional evaluation was performed.The reported problem was confirmed.Testing found that the exposure motor was having intermittent issues due to one of the encoder pins going bad.The most likely cause is the exposure motor encoder inserted into motor is failing as a result of forces on the encoder board due to epoxy filler and adhesive.A possible material issue that is breaking the encoder solder joints.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints found similar events.A historical escalation event review was completed.The review determined that prior escalation actions are applicable to the scope of this complaint and further investigation into the reported failure is being conducted to determine if additional escalation actions are required.As a result of the risk assessment the documented risk file will undergo further investigation and possible adjustment by the site quality team.Further investigation into the reported failure is being conducted to determine if additional actions are required.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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Manufacturer Narrative
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The real intelligence robotic drill, part # rob10013, serial # (b)(6), used for treatment, was returned for evaluation.A relationship between the reported event and the device was established.Nothing was identified visually that contributed to the reported problem.A functional evaluation was performed.The reported problem was confirmed.Testing found that the exposure motor was having intermittent issues due to one of the encoder pins going bad.The most likely cause of this event is associated with a failure of the drill exposure motor due to the thermo-mechanical stress induced within the motor at the encoder and electrical noise on the console error status inputs to the drill exposure motor encoder.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints found similar events.We have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.A historical review concluded that the lot, serial number or part number reported in this event is related to a corrective/preventive action already implemented.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.Continuous improvements have been made to the cori robotic drill and manufacturing processes to reduce drill disconnection error messages.These improvements consisted of: 1.A hardware update to the cori console to reduce noise on the internal electronics.2.An update to the cori system¿s software and firmware to improve the user experience when error messages are displayed, and 3.A hardware update to the cori drill to reduce mechanical stress on drill exposure the motor.Should any additional information be received the complaint will be reopened.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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Search Alerts/Recalls
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