Reportable as it cause delay in therapy, the patient had to be re-intubated.Complaint history reviewed.There have been 3 similar complaints in the previous 12 months.Without pictures of failure or returned product, complaint cannot be investigated further.When investigating for (b)(4), it was determined that complaint was confirmed, and product had a defect rate of 1/4360.Supplier is changing resin blend of handle to improve strength.See ncmr-02423/cc-07170 for more information.Risk (rma-20002b): r5: plastic heel breaking - torsion shear or tensile forces - s=7, o=2, rpn=14.Rpn < 25 therefore risk is acceptable.
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