Model Number ROB10013 |
Device Problems
Connection Problem (2900); Unintended Application Program Shut Down (4032)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 07/12/2022 |
Event Type
malfunction
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Manufacturer Narrative
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Internal complaint reference: (b)(4).
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Event Description
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It was reported that, during a cori assisted case, the real intelligence robotic drill showed an internal error "the system has detected that the application unexpectedly exited" and the robotic drill has been deactivated.Procedure continued with a backup device from smith and nephew, with a delay of less than 30 minutes and without an injury.
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Manufacturer Narrative
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Section h3, h6: the real intelligence robotic drill, part number rob10013, serial number: (b)(6), used for treatment was not returned for evaluation, therefore a device analysis was unable to be performed.An image and a video were provided.The reported problem was confirmed with a visual inspection.The review confirms the errors displayed.A complaint history review for similar reported/confirmed complaints has identified prior events.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still within the product risk profile.A historical review concluded that no prior escalation actions are applicable to the scope of the reported complaint.The most likely cause of this event is associated with a loose internal connector.Based on the investigation, the need for a corrective action is not recommended or required at this time.Should any additional information be received the complaint will be reopened.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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Manufacturer Narrative
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H6: the real intelligence robotic drill, part number rob10013, serial number (b)(6), intended for treatment was returned for evaluation.An image was provided.The reported problem could not be confirmed with a visual inspection.The reported problem was confirmed with a functional evaluation.The kpc was attempted.The drill did not get detected.A known good exposure control motor was connected and the kpc test passed.The suspect motor was connected to the known good drill and it did not get detected.The exposure control motor is faulty.A complaint history review for similar reported/confirmed complaints has identified prior events.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.A historical review concluded that the lot, serial number or part number reported in this event is related to a corrective/preventive action.We have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.The most likely cause of this event is associated with failure of the exposure control motor.As a part of corrective action a design change was implemented.Should any additional information be received the complaint will be reopened.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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Manufacturer Narrative
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The real intelligence robotic drill, part number rob10013, serial number (b)(6), intended for treatment was returned for evaluation.An image was provided.The reported problem could not be confirmed with a visual inspection.The reported problem was confirmed with a functional evaluation.The kpc was attempted.The drill did not get detected.A known good exposure control motor was connected and the kpc test passed.The suspect motor was connected to the known good drill and it did not get detected.The exposure control motor is faulty.A complaint history review for similar reported/confirmed complaints has identified prior events.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.We have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.A historical review concluded that the lot, serial number or part number reported in this event is related to a corrective/preventive action already implemented.The most likely cause of this event is associated with a failure of the drill exposure motor due to the thermo-mechanical stress induced within the motor at the encoder and electrical noise on the console error status inputs to the drill exposure motor encoder.Continuous improvements have been made to the cori robotic drill and manufacturing processes to reduce drill disconnection error messages.These improvements consisted of: 1.A hardware update to the cori console to reduce noise on the internal electronics.2.An update to the cori system¿s software and firmware to improve the user experience when error messages are displayed, and 3.A hardware update to the cori drill to reduce mechanical stress on drill exposure the motor.Should any additional information be received the complaint will be reopened.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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Search Alerts/Recalls
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