Philips has investigated the complaint.As per information provided by the customer, during a diagnostic procedure, the user received an error message indicating that the image disk was full and no x-ray was possible.The procedure was aborted and the patient was moved to another room with a delay of less than 20 minutes.The patient was not on the table during 180 minutes, the time it took to resolve the issue with the image disk and no patient harm was reported.Analysis of the system log file confirmed a corruption of the database.To resolve the issue, a philips field service engineer inspected the system onsite, corrected the corrupted database and returned the system to use in good working order.The root cause of the issue remains unknown.The most probable causes of the corrupted database are a previous unexpected shutdown of the system or imaging processing-pc disk errors.Codes were updated based on the investigation outcome.
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